Welcome to HorseRiderUSA’s FAQ section! We’ve compiled answers to the most common questions about our premium equestrian products and services. Whether you’re a competitive rider or a casual enthusiast, we’re here to help you find the perfect gear for you and your horse.
About Our Products
What types of equestrian products do you offer?
We specialize in high-quality riding gear for both horse and rider. Our extensive selection includes:
- Riding apparel (breeches, outerwear, half chaps)
- Safety equipment (helmets, Hit Air vests)
- Horse tack (bridles, reins, halters, martingales)
- Grooming supplies and stable accessories
- Seasonal gear (fly protection, blankets)
How do I choose the right size for riding apparel?
We provide detailed sizing charts for each product category. For optimal fit:
- Measure yourself according to our guidelines
- Consider your preferred fit (competition snug vs. relaxed)
- Check product-specific notes as some brands may run small/large
Do you carry safety-certified helmets?
Absolutely! Safety is our top priority. All our helmets meet or exceed current safety standards (ASTM/SEI or CE certifications). We carefully package helmets with special protective materials to ensure they arrive in perfect condition, no matter where you’re located.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods tailored for equestrians:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with tracking
- Free Global Shipping (orders over $50 via EMS): 15-25 business days
Do you ship to my country?
We ship globally to most countries, with some exceptions in Asia and remote regions. If you’re unsure about delivery to your location, please contact our rider-support team at [email protected] for confirmation before ordering.
What about customs fees?
While we handle all international shipping logistics, any customs fees, import taxes, or duties are the responsibility of the recipient. These charges vary by country and are not included in your order total. We recommend checking with your local customs office for estimates.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. To qualify:
- Items must be in original condition with tags attached
- Safety equipment must be unused in original packaging
- Return shipping is at customer’s expense (except for defective items)
Can I exchange an item for a different size?
Yes! We’re happy to assist with size exchanges. Contact us within 15 days of receipt, and we’ll guide you through the process. Please note that exchange availability depends on current stock levels.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we never store full payment details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to:
- Track order history
- Save your “stable essentials” wishlist
- Streamline future purchases
- Combine orders to qualify for free shipping
Competition & Special Event Preparation
I have an upcoming competition – when should I order?
For time-sensitive needs:
- Order at least 3-4 weeks before your event
- Consider expedited shipping if within 2 weeks
- Check product pages for “in stock” status
Do you offer discounts for team orders?
We’re proud to support equestrian teams! For bulk orders (typically 10+ items), please contact us at [email protected] for special pricing and shipping arrangements.
Still have questions? Our rider-support team is always ready to assist. Email us at [email protected] or write to us at:
1641 Elmwood Avenue, Scottsdale, AZ 85251 USA