At Equestrian Products Store, we’re committed to delivering premium equestrian gear to riders worldwide with the same care and attention we’d want for our own horses. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve our global equestrian community (excluding some Asian and remote regions):

Standard Shipping:

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipment

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

International Shipping Notes

For our international customers:

  • Customs fees or import duties are the responsibility of the recipient
  • Delivery times may vary based on customs processing
  • We recommend choosing the same carrier for returns if needed

Returns & Exchanges

We stand behind our premium equestrian products, but understand that sometimes an exchange or return may be necessary. Our policy is designed with both rider satisfaction and safety in mind.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, in original packaging with all tags attached
  • Non-Returnable Items: For safety reasons, we cannot accept returns on:
    • All helmet styles
    • Hit Air Vests
    • Any safety equipment with opened packaging

How to Return an Item

Follow these simple steps for a smooth return process:

  1. Contact Us: Email our Rider Support Team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item(s) with all original packaging and include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our stable address (provided in your authorization email). We recommend using a trackable shipping method.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rider Support Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name], [Size/Color], [Quantity]

Reason for return/exchange: [Please provide details]

For exchanges: Desired replacement item: [Product Name], [Size/Color], [Quantity]

Please let me know the next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Order Number] [Your Contact Email]

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

International Returns

For our global customers:

  • You are responsible for return shipping costs
  • We recommend using your original carrier (DHL, FedEx, or EMS)
  • Customs fees are non-refundable

Need Help?

Our Rider Support Team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] or call our stable at

+000 000 000
.

Remember, your satisfaction is as important to us as the quality of our equestrian gear. Ride on!

Equestrian Products Store
1641 Elmwood Avenue, Scottsdale, US 85251
www.horseriderusa.com