Term and Conditions

Last Updated: [Insert Date]

1. Our Store

Equestrian Products Store specializes in high-quality equestrian gear for riders who value safety, performance, and style. Our product range includes:

• Riding apparel and outerwear
• Safety equipment (helmets, vests)
• Horse tack and equipment
• Grooming supplies
• And other essential equestrian products

We serve riders worldwide (excluding some Asian and remote regions) with premium products and exceptional service.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use our products in any way that violates safety standards
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display our products, including colors, sizes, and specifications. However, slight variations may occur due to monitor settings and product manufacturing.

3.2 Safety Equipment

Certain safety products (helmets, Hit Air Vests, etc.) have specific usage guidelines and non-returnable policies due to safety regulations. You are responsible for:

• Properly fitting and using safety equipment
• Following manufacturer guidelines
• Regularly inspecting equipment for wear and tear

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue products without notice.

4. Orders and Payment

4.1 Order Process

By placing an order, you:

• Offer to purchase products under these Terms
• Confirm all information provided is accurate
• Acknowledge that your order is subject to our acceptance

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

4.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

5.3 International Orders

International customers are responsible for:

• Any customs fees or import duties
• Providing accurate delivery information
• Return shipping costs if applicable

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Items are unused and in original packaging with all tags attached
• Non-returnable items (helmets, safety vests, opened safety equipment) are excluded
• A Return Merchandise Authorization (RMA) number is obtained

6.2 Refund Process

Refunds are processed within 3-5 business days of receiving your return:

• Original shipping fees are non-refundable
• Refunds are issued to the original payment method

6.3 Exchanges

For exchanges:

• Contact us within the 15-day return window
• We cover standard shipping for replacement items
• Exchanges are subject to product availability

7. Intellectual Property

All content on this website, including:

• Text
• Images
• Logos
• Product designs

are the property of Equestrian Products Store or our licensors and are protected by intellectual property laws. Unauthorized use is prohibited.

8. Limitation of Liability

Equestrian Products Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or failure to follow safety guidelines
• Delays or failures in performance beyond our reasonable control
• Customs delays or additional fees for international orders

Our total liability for any claim related to your order shall not exceed the purchase price of the product(s) in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

12. Contact Us

For questions about these Terms or our products:

Equestrian Products Store
1641 Elmwood Avenue
Scottsdale, AZ 85251 USA
Email: [email protected]
Website: www.horseriderusa.com